Green Project provides support to all suppliers taking part in a customer programme, at no cost. This article sets out how to reach us and what we can help with.
Green Project manages supplier support on behalf of your customer. For questions about the platform, your data, or the calculation, contact Green Project rather than your customer.
Support channels
Channel | Use it for | Response time |
Email | Anything requiring us to look at your account | Within 24 hours |
Live chat, in the platform | Questions while you are entering data | AI assistant 24/7; team during business hours |
One-to-one call, booked in the platform | A guided walkthrough, or a review of your data before you submit | By appointment: https://meetings.hubspot.com/rpauna1/supplier-support-call |
Supplier Academy | Step-by-step written and video guides, FAQs |
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What to include in your message
Include the following (if you can -completely optional!) so we can resolve your query without a further exchange:
Your company legal name
The email address you registered with
The customer whose programme you are in
What you were trying to do, and what happened
A screenshot, where relevant
If a submission deadline is close, state this in your message and copy your customer contact. Deadlines can normally be extended where there is a valid reason.
Uploading your data
Suppliers submit their own data through the platform. Green Project does not upload data on a supplier's behalf. This keeps you in control of what is submitted, and keeps the data in the channel designed to handle it rather than in email.
If you would like assistance, book a one-to-one call. We will share screens and take you through the upload step by step.
The exception is where a supplier is unable to access the platform and no alternative route exists. These cases are handled individually under our data protection procedures. Contact support to discuss your situation.
If you cannot access the platform
Email [email protected] describing what you are seeing. Common causes and their fixes are covered in I Can't Find My Company, or I Can't See My Customer's Request.
Where access is blocked by a corporate network or firewall, your IT team will need to permit it. The platform is hosted at dash.emitwise.com, so allowing greenprojecttech.com alone is not sufficient.
Live chat and call booking are both located within the platform. If access is blocked, email is the only channel that will reach us.
If our emails are not reaching you
Ask your IT team to permit email from the following domains:
@engage50.greenprojecttech.com
@emitwise.com
@greenprojecttech.com