As a customer running a supplier engagement campaign with Green Project, it's important to understand how we support your suppliers throughout the process. This guide outlines our support mechanisms and clarifies when you should step in.
Green Project’s Support Channels
Email Support
Suppliers can reach our team at [email protected]
We aim to respond within 24–48 hours
Supplier Academy
A comprehensive knowledge base with articles on data collection, reporting, and platform use
Accessible to all suppliers
1:1 Calls
Available for complex issues
Suppliers can book directly through our platform
Live Chat
Real-time support during business hours
Available on the Green Project platform
AI Live Chat Assistant available 24/7
When Green Project Supports vs. When You Should Step In
Green Project handles:
How to submit data
How to use the Green Project platform
Data collection processes
Data security questions
Technical issues
You should handle:
Why suppliers are being asked to participate
How participation affects the supplier–buyer relationship
Questions about your company’s sustainability goals
Concerns about the impact on business relationships
Communication Protocol
If a supplier emails Green Project with a “Why” question, we may CC you to ensure they receive the most appropriate response.
We keep you informed about supplier engagement progress through our dashboard.
Accessing Email Records
You can view which suppliers have received emails from Green Project in the supplier dashboard. For specific email content, please contact Green Project directly.
By clearly delineating responsibilities, we ensure that suppliers receive comprehensive support while maintaining your crucial relationship with them.